If you need to return an item, contact our Customer Service team at 888-77-BERNE or [email protected]. Provide your name, order number, email, and phone number, and we will issue a return authorization number along with return instructions.
You have two options: ¥ Option 1: Berne Provides a Return Mailing Label ($10 Fee) We will email you a return mailing label. Simply print the label, repackage the product, attach the label to the box, and drop it off at a UPS Office. A $10 flat...
Yes, we will only accept returns that have a return authorization number issued by our Customer Service team.
The returned garment must be in its original condition to receive a refund. Once we receive and inspect the item, we will issue a refund.
If your return is initiated after 90 days from the purchase date, your refund will be issued on an electronic, Berne Apparel gift card instead of the original payment method.
No, items are not eligible for return if more than 180 days have passed since the purchase date. Yes, we stand behind the quality of our workwear and guarantee that our garments will be free of manufacturing defects for one full year from the...
No, shipping fees are non-refundable for returned items.
Our goal is to process all returns within three business days after receiving the item.
Yes, during the peak holiday season, processing times may be extended to three to five business days.