Shipping & Delivery

How much do I need to spend to qualify for free shipping?

Orders with item(s) of $100 or more qualify for free shipping.

My order total is over $100 at checkout, but I still don't qualify for free shipping. Why?

Free shipping is offered when the price of the item(s) only is $100+, excluding tax and shipping.

What happens if my order is delayed due to weather or other carrier-related issues?

Once an order has been handed over to the shipping carrier and a tracking number is provided, Berne is no longer responsible for delivery delays caused by weather conditions or other carrier-related disruptions.

Will Berne issue refunds or compensation for shipping delays?

No, Berne does not provide refunds, credits, or compensation for delays caused by factors beyond our control, such as weather-related disruptions.

What is the deadline for placing a Next Day Air order to receive it by Friday?

To ensure Friday delivery, you must place your Next Day Air order by Thursday at 11:00 AM EST.

When should I place a 2-Day Air order to receive it by Friday?

To receive your order by Friday with 2-Day Air shipping, you must place it by Wednesday at 11:00 AM EST.

Who should I contact if my shipment is delayed?

If you experience a delay, please contact the shipping carrier directly using the tracking information provided in your shipment confirmation.

Does Berne Apparel ship or deliver on weekends?

No, Berne Apparel does not ship or deliver on weekends.

What is the cutoff time for Next Day shipping?

Orders must be placed by 11:00 AM EST, Monday through Friday to qualify for Next Day shipping.

What happens if I place my order after 11:00 AM EST?

Orders placed after 11:00 AM EST will not be eligible for Next Day shipping and will be delivered on the following business day.

Can you provide an example of how this works?

Sure! If you place an order at 12:30 PM EST on a Tuesday, it will not qualify for Next Day shipping. Instead, your order will be delivered on Thursday.

Who can I contact for further assistance?

For questions not related to carrier performance, please reach out to Berne's customer service team for assistance.