berneapparel

<p>While we maintain rigorous quality standards, defects are rare but can happen. If you receive a defective product, call 888-77-BERNE or email orders@bernedirect.com for assistance.</p>

While we maintain rigorous quality standards, defects are rare but can happen. If you receive a defective product, call 888-77-BERNE or email orders@bernedirect.com for assistance.

What should I do if I receive a defective product?

Order Issues & Defective Items

How much do I need to spend to qualify for free shipping?

My order total is over $100 at checkout, but I still don't qualify for free shipping. Why?

What happens if my order is delayed due to weather or other carrier-related issues?

Will Berne issue refunds or compensation for shipping delays?

What is the deadline for placing a Next Day Air order to receive it by Friday?

When should I place a 2-Day Air order to receive it by Friday?

Who should I contact if my shipment is delayed?

Does Berne Apparel ship or deliver on weekends?

What is the cutoff time for Next Day shipping?

What happens if I place my order after 11:00 AM EST?

Can you provide an example of how this works?

Who can I contact for further assistance?

Shipping & Delivery

How do I return an item to Berne Apparel?

What are my options for returning a product?

Do I need a Return Authorization Number to send back my item?

What condition must the returned item be in?

How will I receive my refund if I return an item after 90 days from the purchase date?

Can I return an item after 180 days from the purchase date?

Will I receive a refund for the shipping fees if I return an item?

How long does it take to process a return?

Can return processing take longer during busy times?

Returns & Exchanges

What should I do if I receive a defective garment?

Are there any exclusions to the warranty?

What should I do if I receive an item I did not order?

Will I have to pay for return shipping if I received the wrong item?

How do I return the incorrect item?

Will I have to pay for return shipping if I receive a defective item?

How do I get a replacement for a defective product?

How does Berne Apparel handle customer issues with their garments?

What does Berne Apparel's Privacy Policy cover?

What types of personal information does Berne Apparel collect?

How is Device Information collected?

How does Berne Apparel use my phone number for text marketing?

Will my phone number be shared with third parties?

Does Berne Apparel use SMS for abandoned cart reminders?

How does Berne Apparel use my personal information?

Does Berne Apparel share my personal information?

Can I opt out of Google Analytics tracking?

Does Berne Apparel use my data for targeted ads?

How can I opt out of targeted advertising?

Does Berne Apparel respond to "Do Not Track" signals?

How long does Berne Apparel keep my personal information?

Can Berne Apparel update its Privacy Policy?

How can I contact Berne Apparel about privacy concerns?

Is Berne Apparel's website accessible to all users?

What should I do if I have trouble accessing the website?

Privacy & Data Usage

Do I agree to these terms when placing an order?

What is Berne Apparel's approach to corporate social responsibility?

What is Berne Apparel's stance on environmental responsibility?

How does Berne Apparel reduce the environmental impact of materials?

Are Berne Apparel's manufacturing facilities environmentally friendly?

Does Berne Apparel have ethical guidelines for its manufacturing partners?

How does Berne Apparel ensure ethical working conditions in its supply chain?

Does Berne Apparel ensure its manufacturing partners follow legal standards?

Does Berne Apparel use conflict minerals in its products?

Does Berne Apparel use cotton from unethical sources?

How does Berne Apparel support the community?

How does Berne Apparel support its employees?

Company Policies & Social Responsibility

Will my information be shared with third parties if I opt into SMS messaging?

What types of text messages might I receive from Berne Apparel?

How often will I receive SMS messages from Berne Apparel?

Are there any fees associated with receiving SMS messages?

How do I opt into Berne Apparel's SMS messaging?

How do I opt out of SMS messages?

Can I opt back in after opting out?

SMS & Marketing Communication

What is Shop Pay Installments?

Are there any fees or interest charges for using Shop Pay Installments?

Can I pay off my balance early?

Are there late fees?

Will using Shop Pay Installments affect my credit score?

Who is eligible to use Shop Pay Installments?

What items cannot be purchased using Shop Pay Installments?

Where can I learn more about the terms of service for Shop Pay Installments?

Who manages Shop Pay Installment payments?

Payment & Financing (Shop Pay Installments)

What is Berne Apparel's core belief?

What is Berne Apparel's mission?

How does Berne Apparel design workwear that meets workers' needs?

What makes Berne Apparel different from other workwear brands?

Why is durability important in Berne's workwear?

What does it mean to wear Berne workwear?

Company Information & Brand Identity

Does Berne Apparel have an affiliate or brand ambassador program?

I'm a photographer or content creator interested in partnering with Berne. Who should I contact?

Affiliate & Partnership Programs

How can I earn points in the Berne Rewards Program?

How can I redeem my points?

Do my points expire?

Is there a limit to how many points I can earn?

How do I sign up for the Berne Rewards Program?

Can I earn points on every purchase?

Are there other ways to earn points besides making purchases?

How can I check my points balance?

Who can I contact if I have questions about the Berne Rewards Program?

How can I check my Berne Rewards points balance?

Do Berne Reward Points expire?

What is the maximum number of Berne Reward Points I can use at checkout?

How do I sign up for Berne Rewards?

Is there a cost to join Berne Rewards?

What are the benefits of being a Berne Rewards member?

How do I upgrade my Berne Rewards membership status?

Can I opt out of Berne Rewards after joining? What happens to my points?

How many points do I earn per purchase?

Can I earn points for both in-store and online purchases?

Is there a minimum purchase required to earn points?

Are there any limits on how many points I can earn in a year?

Can I earn points for referring friends or family?

Do I need to provide my email at checkout to earn points?

What happens if I return a product? Do I lose points?

Can I earn points on gift card purchases?

Will I earn points if I use a gift card to make a purchase?

What happens to my points if my account is inactive for an extended period?

How do I redeem my Berne Rewards points?

What can I redeem my points for?

Can I redeem my points in partial amounts, or do I have to use them all at once?

What should I do if I receive a defective product?Updated 6 months ago