Order Issues & Defective Items

What should I do if I receive a defective garment?

If you receive a garment that does not meet our quality standards, please contact us immediately at 888-77-BERNE or [email protected]. We will repair or replace the item as needed.

Are there any exclusions to the warranty?

Yes, our warranty does not cover garments that have been misused, abused, modified with embroidery, decorated, or otherwise altered.

What should I do if I receive an item I did not order?

If you received an incorrect item, please call 888-77-BERNE or email [email protected].

Will I have to pay for return shipping if I received the wrong item?

No. We will cover the costs for both the return shipping of the incorrect item and the postage for sending you the correct one.

How do I return the incorrect item?

We will provide you with a UPS return label so you can send back the incorrect item at no cost, and will ship you the correct item right away.

What should I do if I receive a defective product?

While we maintain rigorous quality standards, defects are rare but can happen. If you receive a defective product, call 888-77-BERNE or email [email protected] for assistance.

Will I have to pay for return shipping if I receive a defective item?

No, we will cover the cost of both the return shipping and the postage for the replacement item.

How do I get a replacement for a defective product?

Once you contact us, we will work with you to return the damaged product and send out a replacement at no additional cost.

How does Berne Apparel handle customer issues with their garments?

If there is a problem with a garment, we are committed to making it right for the customer.